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All alarm clients and their keyholders choose passcodes when we connect
their security system to the monitoring station. We use passcodes as a
means of identifying the person we are speaking with on the telephone.
It is possible that a burglar may know the names of the people they are
robbing and could easily tell us that they are the owner. For this
reason and for the security of our clients, we insist that clients
provide us with passcodes when speaking to the monitoring station. No
exceptions. A
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passcode can range from 4-10 letters or digits. We recommend that
clients choose something that they can easily remember. If a word is
chosen, you must know the correct

spelling and it should be easy to say and to understand. It is
preferable that you not use the code that you punch into the panel as
your passcode. If someone overhears a conversation with the monitoring
station and you give
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your code they will have the code to disarm your system. If you are
being robbed and you get a call from the monitoring station and are
unable to tell us that you are being robbed, either do not give your
passcode or give an incorrect passcode. Without the correct passcode we
will dispatch the proper authorities.
If this article is causing your internal alarm bells to sound
because you don’t know your passcode, have a person authorized to access
your account who knows their passcode call the monitoring station,
provide their code and ask for yours.
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